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Easing of supply chain pressures by late 2022-early 2023 is anticipated under a baseline scenario. Supply chain pressures will most likely continue for the most part of 2022, as represented above in the baseline scenario, with easing beginning by late 2022-early 2023. Scenario Outcomes- What can Businesses Anticipate Moving Forward?
COVID-19 accelerates focus on customer experience solutions, with 80% of CX applications expected to be in the cloud by 2023. On the other hand, banking and finance companies, along with government and transportation, are focusing on cost efficiencies.”. Santa Clara, Calif.
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