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By using digital technologies, organizations can alter their valuecreation processes and uncover new ways to create value in response to changes in the environment (Huang et al., Beyond Partnership: Strategies for innovation and lean supply. PDF: Download this article as PDF. DOI: [link]. Lamming, R.
The question then is How will you identify the right technologies, growth opportunities, and partnershipstrategies to supercharge CX initiatives in your organization? For contact center companies to deliver seamless customer and employee journeys that maximize valuecreation for all stakeholders.
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