Jake Jorgovan

APRIL 28, 2020

Amazing customer experiences don't happen out of luck, or through some magical customer service representative. Instead, they are designed. And one of the most common compliments I have gotten for both Lead Cookie and Content Allies is something along the lines of "your processes and the whole experience is on point." In this article, I am going to share my entire process of thinking through designing a customer experience, and share my most recently revamped experience for Content Allies.

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Energy 237

Partners Preceptors

APRIL 29, 2020

By Dee Kring, CAE, CMP In my many years of working in association management, and especially now that I work for an association management company and serve multiple associations on a daily basis, it is clear to me that not only is there an association for everything, but every association and its culture is very … Continue reading (Team) Building Better Boards Outside the Board Room.

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AM Consulting

APRIL 27, 2020

As member-driven, collaborative entities that produce a technical output, ‘technical associations’ operate differently than non-technical groups like homeowners’ associations. How a technical association differs from other types of associations According to the American Society of Association Executives™ (ASAE®), there are nearly two million associations in the United States1.

Alliance management 132

Alliance management Collaboration 132

Partner Path

APRIL 29, 2020

In this month’s PartnerPath Trailblazer Forum, seven participants discussed elements to consider when designing a SaaS partner program. From the attentive and lively discussion, it was clear the elements fall into six buckets – and that each element depends on several factors such as company goals, product complexity, end-customer target, history of channel relationships and overall size of partner ecosystem.

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Ecosystems 130

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What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.

The 2112 Group

APRIL 28, 2020

POD2112: Salesforce’s Tiffani Bova on Sales in a Time of Crisis . Over the p ast several years, vendors and solution providers have c o me under pressure to change their sales strategies and processes to meet evolving customer expectations. The COVID-19 pandemic and subsequent economic downturn are forcing a crash transformation as sales teams find themselves disconnected from partners and customers absent the usual communication venues such as events and face-to-face meetings.

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Collaborative Leadership Team

APRIL 28, 2020

Hey Remote ScrumMaster…” Get your Hands Off Everyone’s Work”! In Certified ScrumMaster (CSM) courses, Scrum myths are busted. One such myth is the ScrumMaster is an administrative assistant to a Development Team, to a Product Owner or to an Organization. Our #CSM is now being offered virtually and you’re working as a Remote Scrum Master so hasn’t that changed?

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Impartner

MAY 1, 2020

Last week at our first Channel Chief & Chill discussion series, Lindsay Jensen, one of our strategic account directors, discussed what her clients are experiencing during this global pandemic and the successes coming out of this situation. We summarized some of the highlights from Lindsay’s discussion in these recap posts: Employees are working more while they’re at home, and we have more time than ever to be focused on our work and portal activity.

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Utilities 52

The 2112 Group

APRIL 28, 2020

POD2112: Salesforce’s Tiffani Bova on Sales in a Time of Crisis . Over the p ast several years, vendors and solution providers have c o me under pressure to change their sales strategies and processes to meet evolving customer expectations. The COVID-19 pandemic and subsequent economic downturn are forcing a crash transformation as sales teams find themselves disconnected from partners and customers absent the usual communication venues such as events and face-to-face meetings.

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SamePage

APRIL 27, 2020

Most companies are always on the lookout to save money. Especially now as many of them are under some form of lockdown and the world economy heads toward a depression, finding cost savings is critical. How can yet another productivity app help save you some money then? Let's take a look at the problem of context switching. Language.

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The tech world is crowded. And that means the stakes for channel management have never been higher. How do you cut through the noise? Are SPIFFs, business plans, and marketing development funds really worth it? Get real-world, boots-on-the-ground insight into what it takes to build a partner relationship management motion that attracts, trains, retains, and motivates the right partners.

Channel management

Impartner

MAY 1, 2020

In our Channel Chief & Chill discussion, Olivier Choron, managing director of EMEA, shared his thoughts, feelings and experiences about this global health crisis. Olivier brought up the struggles many people are facing with this new normal of social distancing, working from home and navigating these new emotions. He urged everyone to reach out to others, practice patience and remember that as humans, we are all in this together.

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The 2112 Group

APRIL 27, 2020

Many resellers and service providers don’t have the cash reserves to weather a prolonged economic downturn, revealing how finances are just as important as technical certifications. By Larry Walsh. Technology vendors across the industry raced to provide partners with financial tools and buffers to weather the COVID-19 economic downturn. The prevailing strategy : e xtending credit and payment terms.

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Credit Finance Government 52

The 2112 Group

APRIL 27, 2020

Many resellers and service providers don’t have the cash reserves to weather a prolonged economic downturn, revealing how finances are just as important as technical certifications. By Larry Walsh. Technology vendors across the industry raced to provide partners with financial tools and buffers to weather the COVID-19 economic downturn. The prevailing strategy : e xtending credit and payment terms.

Credit 52

Credit Finance Government 52