The Effects of Competence-Based, Expressive and Collaborative Service Performance on the B2B Service Relationship
TIM Review
MAY 31, 2021
Most empirical studies examining service performance and repurchase intentions are conducted in the business-to-consumer (B2C) context (for example, Antwi, 2021), emphasizing consumer services, retail, hospitality, or online commerce (Tandon et al., Relationship performance. 2007 ; Briggs & Grisaffe, 2010 ).
Let's personalize your content